Terms & Conditions of Online Shop

The Aesthetic Bureau offers a convenient method for ordering medical and aesthetic related products online. By using this site, you agree to be bound by the conditions and terms contained within the following pages Privacy Statement, Shipping, Returns and Warranty.

COPYRIGHT AND TRADEMARK NOTICE
This site is owned and operated by Australian Aesthetic Devices, T/A The Aesthetic Bureau. All material appearing on this website is subject to applicable copyright laws.

YOUR ACCOUNT OBLIGATIONS
You are responsible for maintaining the security of your password. The Aesthetic Bureau is not be liable for any loss or damage arising from or in connection with your failure to comply with this security obligation. You are responsible for notifying us immediately of any unauthorised use of your account details or any other security breech relating to your password. You can report this by emailing us at [email protected].

 

SHIPPING ORDERS

Order Processing Time: Standard web order processing time is 1-2 business days from the date the order was originally placed.

Please note: There may be delays with order processing, dispatch and delivery during busy festive periods and public holidays applicable to the state of Victoria in Australia.

Delivery time is approximately 2 to 5 business days for Australian addresses.

***Please note that due to COVID-19, couriers such as Australia Post are experiencing significant delays particularly in Victoria. This delay is impacting all retailers and couriers and is not specific to our business.

EXPRESS Shipping: This option is available if you email us with your request at [email protected] prior to submitting your order. Extra shipping charges on top of the flat rate fee will apply for express shipping. Please email us to receive a quote on express shipping charges.

Local Pickup: Our warehouse located in Mount Waverley, Victoria, is open for local pickups.

Unit 111, 45 Gilby Road Axxess Corporate Park, Mount Waverley VIC 3149

Opening hours:

Monday          9am–5:30pm

Tuesday         9am–5:30pm

Wednesday   9am–5:30pm

Thursday       9am–5:30pm

Friday             9am–5:30pm

Saturday        Closed

Sunday          Closed

Delivery to PO Boxes
Some larger consumable orders cannot be shipped through the courier. We will contact you if your order cannot be delivered to a PO box.

Authority to Leave
Authority to leave is available on request (leave us a comment when you checkout). Our courier will leave your parcel at your unattended premises in accordance with your instructions.

You agree that the parcel is deemed received when left at your premises.

The Aesthetic Bureau does not accept responsibility for any loss or damage which results from this Authority to Leave delivery method. You agree to release The Aesthetic Bureau from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

 

RETURNS & WARRANTY

Change of Mind
The Aesthetic Bureau will gladly refund your item up to 28 days from the date of purchase. The returned item must be unopened and unused. It must be in its original saleable condition including manuals, accessories and packaging.

Return Request
Email us at [email protected] to submit your returns request. Our returns team will be in touch within 1-2 business days from submission of your returns request.

Returns Timeframe
Once your return request has been approved, you will receive notification via email. You then have 30 days from the date of approval to return the goods to us. The Aesthetic Bureau reserves the right to reject returns that are received beyond this 30 day window.

Pack and seal the item/s in their original shipping package and post them back to us. Please ensure the item is packaged well: Items that arrive damaged, which includes damage to packaging, cannot be returned. You are responsible for the shipping and postage charges.

Once we receive the products in their original unused and unopened condition, we will arrange for the original purchase price (excluding original postage fees) to be refunded to the purchaser’s credit card.

Warranty Periods
Warranty periods as stated on our website are based on the manufacturers’ warranty periods, terms and conditions. Terms of conditions vary between products and manufacturers.

All warranty claims should be made through The Aesthetic Bureau unless otherwise stated on the product warranty supplied with the product.

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